Terms of Use

Last updated May 2026

Introduction and Acceptance of Terms, Privacy Policy and Cookie Policy
 

Dr. Reddy's Labs (UK) Limited company with its principal offices at United Kingdom East Yorkshire
registered address - 6 Riverview Road, biverly (“Dr. Reddy’s” / “We” / “Us”), owns this Site. By
downloading, accessing, or using the Site, you agree to these Terms and our Privacy Policy and our
cookie policy, or as may be revised from time to time, which is for indefinite period. If you do not
agree, please stop using the Site. These Terms apply to all visitors, users, and others who access or
use the Site.
This Site is intended for and directed to residents of the United Kingdom.

Age Eligibility and Legal Capacity
 

a. Access to the Site is restricted to individuals who are 18 years of age or older.
b. By accessing or using the Site, you represent and warrant that:
i. you are at least 18 years old; and
ii. you are legally competent to enter into binding contracts.
c. In the event the Site is accessed under the supervision of a parent or legal guardian, such
parent or legal guardian shall be deemed to be the recipient and end user of the products and
services made available through the Site.
d. If you are below 18 years of age, you are not permitted to purchase or otherwise transact in
relation to any products that are restricted to adults. Any transaction on behalf of a minor may
only be undertaken by a registered parent or legal guardian, in compliance with applicable law.
e. We reserve the right to suspend or terminate or restrict access to the Site if it becomes aware
that a user is under 18 years of age.

Use, User Conduct And Restrictions
 

We encourage you to explore our Site, however, be mindful that this Site is intended for the following
reasons only:
a. This Site is for information and business purposes only; and
b. This Site cannot be used for any illegal and unlawful purpose intending to cause harm, loss or
damage to other person(s), business(s) and organization(s) or jeopardize the integrity of this
Site; and
c. This Site cannot be used to infringe any third party’s intellectual property right; and
d. This Site cannot be used to make defamatory statements or upload (i) obscene videos &
pictures, (ii) virus that may cause security threats.
e. The Site does not constitute an online store and does not facilitate direct sales, order
fulfilment, payment processing, or customer support for purchases.
f. The Information made available on the Website does not constitute professional advice,
including medical, pharmaceutical, or healthcare advice.
However, you are not permitted to:
a. Disseminate any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or
otherwise objectionable material;
b. Transmit material that encourages conduct that constitutes a criminal offence, results in civil
liability or otherwise breaches of any relevant laws, regulations or code of practice;
c. Gain unauthorized access to other computer / network systems;
d. Interfere with any other person’s use or enjoyment of the Site;
e. Breach any applicable laws;
f. Interfere or disrupt the networks or websites connected to the Site;
g. Make, transmit or store electronic copies of materials protected by copyright without the
permission of the owner.

No Medical or Professional Advice
 

All content on the Site, including product descriptions, indications, usage information, FAQs, or other
materials, is provided for general information only and does not constitute any (i) medical advice, (ii)
diagnosis, treatment, (iii) direct or indirect promotion of any Product(s) or (iv) professional healthcare
services. We do not validate, affirm, or provide medical advice, and are not responsible for any
decisions you make to seek or not seek medical care, interpret health information, choose
treatments, or rely on the content for decision-making; all such reliance is strictly at your own risk. The
Site does not make therapeutic claims or guarantee clinical outcomes. The Site is not designed for
real-time monitoring, emergency communication, or urgent medical response. If you believe, you or
someone else is experiencing a medical emergency or has alarming or rapidly worsening symptoms,
you must immediately contact your local emergency number, seek urgent medical assistance, or visit
the nearest emergency department.
Any plan, recommendation, or guidance made available on the Site, including through any cost
calculator or similar tool is generated solely based on general information voluntarily provided by you
through pre-defined inputs or questionnaires (“Pre-Feed Information”). Such plans or estimates are
produced using standardised, rule-based parameters and are intended for general informational and
illustrative purposes only.
For the avoidance of doubt, in the event we collect, process, or use personal data, special category
data, or identifiable user-specific information as defined under UK General Data Protection
Regulation (“UK GDPR”) for the purpose of curating or tailoring such plans and such processing shall
be in accordance to our Privacy Policy. The operation of the plan functionality and/or cost calculator
does not involve profiling, automated decision-making or personalised recommendations. Any
output provided through the plan feature or cost calculator represents a non-binding estimate or
indicative view only, and should not be construed as personalised or professional advice, and/or a
definitive quotation. Nothing in this clause shall be construed as creating any obligation on us to
customise or personalise, or to warrant, represent, or guarantee the accuracy, completeness, or
applicability of any plan or cost estimate to an individual user’s specific circumstances.

Jurisdictional Issues
 

The Site may not be appropriate or available for use in some jurisdictions. Use of the Site is at your
own risk, and you must comply with all applicable laws, rules and regulations in doing so. We may
limit the availability of the Site at any time, in whole or in part, to any person or geographic area that
we choose, in our sole discretion, for valid reasons (e.g., to comply with relevant laws and regulatory
requirements, to protect the security of the Sitr or to implement reasonable technical adjustments).

Content And Intellectual Property
 

The Content (including graphics, materials etc.) are provided on ‘AS IS’ basis, with NO warranties
(express or implied), whatsoever. Please note that we continue to update the accuracy of the content
displayed on this Site, on interval basis. All the content (including all the copyrights, trademarks,
designs, logos, graphics, service marks etc.) displayed here, is and shall be our (including our affiliates,
subsidiaries, Joint venture partners etc.) property, in absolute.
Any use of this Site or its contents, including copying or storing it or them in whole or part, other than
for your own personal, non-commercial use is prohibited without the explicit permission of us. All
information displayed, transmitted or carried on the Site is protected by copyright and other
intellectual property laws. Copyrights and other intellectual property in respect of the some of the
content on the Site may be owned by the third parties and you agree not to infringe such third party
intellectual property rights. This site is designed, updated and maintained by us or our licensors. You
shall not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute,
repost, perform, display or in any way commercially exploit any of the content available on the Site.

Accuracy
 

In the preparation of the content of this Site, we have taken reasonable care to provide accurate data
and up to date information.

Purchases Through Third-Party Links
 

a. The Site may contain hyperlinks or redirections to third-party websites, platforms, or
applications that enable the purchase of our products (“Third-Party Platforms”).
b. We are not seller, distributor, agent, or intermediary for such transactions and does not
process payments, fulfil orders, or handle refunds, returns, or cancellations.
c. Any purchase made through a Third-Party Platform constitutes a direct contract between you
and the relevant third party and shall be governed by such third party’s terms and conditions,
privacy policies, and applicable consumer protection laws.
d. We are not responsible for availability, stock status, delivery timelines, or logistics of products
offered or purchased through the Third-Party Platform or any representations, warranties,
offers, discounts, or promotional statements made by such third-party platforms; or any
losses, disputes, chargebacks, cancellations, or refund-related issues arising out of or in
connection with transactions conducted on third-party platforms.
e. Nothing in these Terms excludes or limits mandatory consumer rights that cannot be waived
under applicable laws of England and Wales.
f. The inclusion of a Third-Party Platform link does not constitute an endorsement or
recommendation by the Company.

Product Responsibility and Statutory Consumer Rights
 

a. For the avoidance of doubt, nothing in these Terms shall exclude or limit our responsibility, to
the extent required under applicable law, for the quality, safety, legality, regulatory
compliance, or authenticity of our products referenced or presented on the Site.
b. If you have any complaints, concerns, or queries relating to the quality, safety, authenticity, or
regulatory compliance of our products, you may contact us using the details provided below.
To enable efficient handling of your complaint, you are requested to provide, where
reasonably available, the following information:
i. product name;
ii. batch or lot number (if available);
iii. nature of the complaint;
iv. date of purchase; and
v. the third party platform or seller from which the product was purchased.
c. Upon receipt of a valid complaint relating to our products, we shall review and respond within
a commercially reasonable timeframe, in accordance with applicable laws, internal quality
procedures, and regulatory requirements.
d. Contact Details for Product Related Complaints:
i. Email: [email protected]
ii. Address: Ceuta Healthcare, 41 Richmond Hill, Bournemouth, Dorset, BH2 6HS

Communications & Electronic Consent
 

The information communicated as part of the Site may constitute an electronic communication. When
you communicate with us through the Site or via other forms of electronic media, such as e-mail, you
are communicating with us electronically. You agree that we may communicate electronically, subject
to local privacy and anti-spam laws, and that such communications, as well as notices, disclosures,
agreements, and other communications that we provide to you electronically, are equivalent to
communications in writing and shall have the same force and effect as if they were in writing and
signed by the party sending the communication.

Use Of Your Testimonials And Feedback
 

By providing testimonials or feedback to us, whether through a public platform or directly, you
confirm that your submission reflects your genuine experience with our product. You grant us a non-
exclusive, royalty-free, perpetual, worldwide license to use, reproduce, modify, and publish your
testimonial across our platforms, including but not limited to our website, social media channels,
marketing materials, and other promotional content.
We reserve the right to make minor edits to testimonials for grammar, spelling, length, or clarity,
ensuring that such edits do not alter the original meaning or intent.
You acknowledge that we are not responsible for any consequences arising from the public use of
your testimonial on third-party platforms.
If you wish to withdraw your consent for us to use your testimonial, you may notify us at
[email protected]. Upon receipt of such a request, we will remove your
testimonial from future use within a reasonable timeframe.

Website Hosting and Targeting
 

a. The Website is hosted on servers located in the Germany, Frankfurt for operational and
data-management purposes.
b. Hosting location alone shall not be construed as an offer, solicitation, or targeting of products
or services in any specific jurisdiction, unless expressly stated.

Limitation Of Liability & Indemnity
 

To the fullest extent permitted by law, we are not liable for any direct, indirect, incidental, special, or
consequential damage resulting from your use or inability to use our Site or our products, even if we
have been advised of the possibility of such damage. You agree to indemnify and hold us harmless,
along with our affiliates, subsidiaries, JV partners and their respective directors, officers, employees,
and agents from any claims, liabilities, damages, and expenses arising out of your use of the Site or
violation of these Terms.

Modification Of Terms
 

We reserve the right to modify these Terms at any time without any obligation to inform you and it is
your responsibility to look through them as often as possible. Any changes will be effective
immediately upon posting on our Site. Your continued use of the Site after changes are posted
constitutes your acceptance of the modified Terms.
To the extent permitted by applicable law, we may, at any time and without liability, modify or
discontinue all or part of the Site (e.g., to reflect changes in the relevant laws, to protect the security of the
Site or to implement reasonable technical adjustments and improvements, to modify the services and
functions provided by the Site).

Governing Law & Jurisdiction
 

These Terms are governed by and construed in accordance with the laws of England and Wales. You
agree that any claim or dispute relating to your use of this Site shall be brought before the courts of
London

Contact Information
 

When you visit this Site or send emails to us, you are communicating with us electronically. You
consent to receive communications from us electronically. We will communicate with you by email or
by posting notices on the Site. You agree that all agreements, notices, disclosures and other
communications that we provide to you electronically satisfy any legal requirement that such
communications be in writing.
If you have any questions, concerns or grievances, about these Terms our products and services,
please contact us at:
For General Information on the Site:
[email protected]
Copyrights included